Before you book
Questions, answered plainly
Can't find yours? Ask us — Ray or Alex will answer.
Is seeing the Northern Lights guaranteed?
No one can honestly guarantee the aurora — it is nature. What we do is read the forecast, the cloud cover and the moon before every trip and drive to the clearest sky we can reach. If we see no aurora at all, you can come out again free on another night while you are in Rovaniemi.
Where do you pick us up?
From your hotel, cabin or apartment anywhere within 25 km of Rovaniemi, free of charge. Further resorts cost €25 per group, and we tell you before you book.
How cold will it be, and what should we wear?
Expect −5 °C to −25 °C in winter. We do not supply thermal suits, so please bring several warm layers, a warm coat, hat, gloves, a scarf and proper winter boots. On the aurora hunt you will spend time standing outside, so dress warmer than you think.
Can children join?
Yes. Children 4–13 pay a child price (Santa €75, aurora €105) and infants 0–3 are free. For the aurora hunt we recommend ages 6+ because it is a late, cold night. Shared Aurora Express departures are adults only. Please bring your own approved child seat for children under 135 cm.
How big are the groups?
Between 2 and 6 guests in one minivan — never a bus. Private trips are just your group.
Who is our guide?
Always one of the two founders, Ray or Alex. We guide in English, and French is possible on request.
What happens if the weather is bad?
If we have to cancel for weather, road conditions or safety, you choose a full refund or a free new date. We tell you by midday on the day.
What is your cancellation policy?
Shared tours (aurora, Express, Santa): full refund if you cancel at least 48 hours before. Private tours, Levi and multi-day trips: 7+ days before, full refund or free date change; 3–7 days, 50% refund or a free date change; under 3 days, no refund but one free reschedule if there is space. Christmas week has its own deposit rule — see our booking terms.
Can we book a private tour?
Yes — every trip can be fully private for your group. Prices are shown on each trip page, or send us a message.
How do I pay?
You pay securely online when you book. For the multi-day trips we send you a booking link after confirming your dates.
Still unsure? Just ask.
Replies from Ray or Alex directly — usually within a few hours.